Just Beatiful
Received the rack yesterday and my wife had to have it installed immediately. After looking the unit over, I was very immpressed with the workmanship, appearance, and the appearent care in packing and shipping. But I have to boast about the customer service the most. Before ordering, I was concerned about the supplied chains. I have tall vaulted ceiling here in the desert southwest and knew the 18" chain would not work. I contacted Customer Service about this issue through Amazon and received several E mail, back and forth, and they resolved the problem within 2 days. They supplied me with the proper length chains that I would need for a very resonable price. We highly recommend this product and the manufacturer!
Absolutely Beautiful!!!
You would think that for such a low price this pot rack would have the look and feel of something cheap, or that it would not keep its lovely appearance. You would be wrong!! Mine is as beautiful today as when it was installed several years ago. It is in constant use, and is always admired by visitors to our home. They think it must have cost much more. This is NOT a flimsy, piece of junk. I have it loaded with all the pots and pans and utensils I use regularly and/or want to show off--probably a hundred pounds' worth of weight hanging from the outer rim and the center grid (I purchased a lot more hooks). There is no sign of stress anywhere. Another reviewer remarked about the customer service. Absolutely correct! Delivery was prompt and the product was packaged well to protect it in transit. We will be selling this house in the near future, and we might have to leave the pot rack for the new owners. I will be sad to part with it, but I hope our next home will have a place...
It's not like the photo shows
The oval is black or very, very dark copper. The grill, hooks and chain are very bright cooper. I did resolve this with the merchant, so I'll give the merchant 5 stars. The resolution, after a month, was that the box has been recycled when I finally got a return label. In lieu of sending me another shipping box, we've agreed that I will donate the product to a local charity. So, no, I did not ever get anything that looks like this photo, but I did get a prompt credit on my card. Don't know if this merchant has this item in other metal colors. If so, choose one of those. You might want to confirm with the merchant that all pieces are the same color.
Click to Editorial Reviews
No comments:
Post a Comment